Welcome to Coleman Sales’ FAQ page! We’ve compiled answers to the most common questions about our premium camping gear, shipping policies, and more. Can’t find what you’re looking for? Contact our Adventure Team at [email protected].

About Coleman Sales

Who is Coleman Sales’ target customer?
Our ideal customers are outdoor enthusiasts who value quality, durability, and convenience in their camping equipment. We cater to:
  • Family campers needing large tents (4+ person capacity)
  • Backpackers looking for lightweight solutions
  • All-season adventurers requiring temperature-specific gear (from below 24°F to 50°F+)
  • Global travelers (we ship worldwide, excluding some Asian and remote areas)
  • Campers who appreciate complete solutions (from tents to furniture and accessories)
What makes Coleman Sales different?
We combine premium camping gear with reliable, adventure-ready delivery:
  • Specialized temperature-sensitive packaging
  • Reinforced tent packaging to prevent damage
  • Global shipping expertise
  • Transparent tracking from dispatch to delivery
  • Fast order processing (often same-day for orders before 2pm MST)

Product Questions

What types of tents do you offer?
Our tent selection covers all camping needs:
  • By capacity: 2-3 person, 4 person, 6 person, 8-9 person, and 10+ person tents
  • By design: Backpacking tents, Cabin tents, and specialized Cascade Collection
  • By temperature rating: Below 24°F, 25-39°F, 40-49°F, and 50°F+
Do you offer complete camping solutions?
Absolutely! Beyond tents, we provide:
  • Camp furniture and seating (chairs, tables)
  • Lighting solutions (battery lanterns)
  • Shelters (canopies, beach shades)
  • Specialty items for big & tall campers
  • All essential camping accessories
How do I choose the right temperature-rated gear?
Our temperature ratings indicate the lowest temperature at which the gear will keep you comfortable. Consider:
  • Your camping destination’s nighttime lows
  • Whether you sleep warm or cold (choose 10°F lower than expected if you sleep cold)
  • The season you’ll be camping (three-season vs. winter camping)
When in doubt, our Adventure Team can help – email [email protected].

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly (often same-day for orders before 2pm MST), but if you contact us immediately at [email protected], we’ll do our best to modify your order. Once shipped, standard return policies apply.

Shipping & Delivery

Where do you ship?
We ship globally to outdoor adventurers everywhere, excluding some Asian countries and remote areas. Our Denver-based operation serves customers from Dublin to Denver with equal care.
What are my shipping options?
Standard Shipping
– Carrier: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Cost: $12.95 flat rate
– Features: Fast, trackable, reliable timeline
Free Shipping
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– Cost: FREE on orders over $50
– Features: Economical, earth-conscious
How long does order processing take?
We pride ourselves on fast processing:
  • Typically 1-2 business days
  • Often same-day for orders placed before 2pm MST
You’ll receive dispatch notification with tracking information via email.
Do I need to be present for delivery?
Yes, delivery requires signature to ensure your adventure gear arrives safely. Our carriers will provide tracking updates so you can plan accordingly.
How is camping gear packaged for shipping?
We take special care with every shipment:
  • Temperature-sensitive gear (sleeping bags, etc.): Specially packaged to maintain quality
  • Tents: Reinforced packaging to prevent pole damage
  • All items: Protected against transit conditions

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the day you receive your order. Every return is personally reviewed to maintain our high standards.
How do I initiate a return?
Contact our Customer Adventure Team at [email protected] with:
  • Your order number
  • Item(s) you wish to return
  • Reason for return
We’ll guide you through our easy return process.
What if my gear arrives damaged?
While we take every precaution with packaging, if your gear arrives damaged:
  1. Keep all original packaging
  2. Take photos of the damage
  3. Contact us immediately at [email protected]
We’ll arrange for replacement or refund as appropriate.

Pro Tips for Adventurers

  • Join our newsletter for early access to seasonal sales and shipping promotions
  • Order early before peak camping seasons to ensure availability
  • Consider standard shipping if you have an upcoming trip – the faster delivery might be worth the $12.95
  • Bundle orders over $50 to qualify for free shipping
Start Your Adventure Now!
The Coleman Sales Team
4984 Fittro Street, Denver, CO 46926
Questions? [email protected]